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Is Customer Churn getting you down? Let us tell you why you need a data-driven retention strategy in 2022.

Download the DI Reimagining Retention Guide.

 

The Challenge

Traditional churn models are time consuming to set up, difficult to maintain and often have a short shelf life. They don’t always identify what is driving the likelihood to churn nor the actions to take to save at-risk customers.

 

DI RETAIN TAKES CUSTOMER RETENTION TO THE NEXT LEVEL

DI Retain identifies points in the lifecycle that customers are more vulnerable to attrition and helps retain them before its too late.

Using AI and machine learning, it pinpoints individual customers that are likely to churn, the reasons driving this, and the actions to take.

The models are always–on, meaning at-risk customers are identified early and measures can be taken to save them.

 

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PROACTIVELY TAKE ACTION TO RETAIN CUSTOMERS
  • Augment your data with Data Insight’s proprietary data, to provide a full view of the factors influencing churn
  • Understand the reasons customer churn and their relative impact
  • Allocate a dynamic at-risk score and risk segment to every customer
  • Integrate with your marketing automation platform, to allow proactive customer contact as soon as they become at-risk 
MEASURE PROGRAM EFFECTIVENESS
  • AI algorithms that are constantly learning and refining the churn model over time, based on real results
  • Intuitive dashboard to track engagement and understand your save rates
  • Rapidly assess your offers and results, supporting an agile test and learn approach
  • Measure the effectiveness and value creation of your retention program
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RELATED SOLUTIONS

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DI PREDICT